Frequently Asked Questions

Will my houseplant look like the plant in the picture?

Yes! All Bloomscape plants are fully grown as pictured, however, each plant is unique so there will be variations in color, shape, etc. Your plant will arrive healthy and undamaged, pre-potted in a terra cotta pot with a saucer.

How much is shipping?

All orders RM50 and over ship free. All orders under RM50 are subject to a flat RM10.00 shipping and handling fee.

When will i receive my order?

Most orders arrive within a week of purchase. We’ll reach out if your order is delayed due to technical issue.

Do you really deliver orders nationally?

Yes! We ship to all 14 states in Malaysia. You can even send a book gift to a friend in another state!

Are these pots “real”?

Yes. Your Bloomscape plant comes potted in a terra cotta pot, not a plastic grower’s pot. We take care of all the initial work for you—we pot your plant in a living room ready, terracotta pot ready-to-go with drainage holes and a saucer. You don’t have to deal with messy grower’s pots, purchasing the right kind of soil, finding an appropriate pot and repotting your plant. All you have to do is order, wait, unpack, and enjoy!

Why is there only one pot option?

Simply put, this pot is the best option that meets our high standards for durability, the health of the plant, safety for your floor or surface, and aesthetics. We’ve spent a long time doing lots of research testing pots to come to this conclusion. Don’t worry though, we’ll be designing and offering other styles in the near future.

My plant or pot arrived damaged, what do i do?

We’re so sorry your plant or pot was damaged during shipping. We guarantee the safe and healthy arrival of all our plants and will happily send you a replacement free of charge. Simply contact our customer support team via email at Send a picture of your damage and help answer a few questions to improve our shipping and packaging and we’ll ship out a replacement for you as soon as possible.

What’s wrong with my plant? help!

Don’t worry, we’re here to help you with all your plant questions or concerns! You can contact our very own Plant Mom with plant health questions in a number of ways:

  1. Send a pic of the problem using #askplantmom on twitter @bloomscape_ or message us on Facebook.
  2. Use our online chat to get real-time advice for questions that can’t wait.
  3. Email us at

and we’ll respond within 24 hours.

Does bloomscape ship to canada?

We’d love to ship to Canada! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!